Refund Policy

1. Payment Methods

All payments made on VIP Cars Hub or NEOLINK247 are currently processed via Direct Bank Transfer (EFT), unless otherwise stated in writing.

• Payments must be completed in full
• Payments must be verified by our team
• Services are activated only after payment confirmation

2. Listing Package Refunds

Once a listing package has been purchased and the listing has been published, activated, or made live on our platform, the payment becomes non-refundable.

Refund requests may only be considered in the following situations:

• Duplicate payment made accidentally
• Incorrect payment amount due to billing error
• Purchased service not activated because of a verified system issue caused by VIP Cars Hub
• Unauthorized transaction confirmed by our verification team

Approved refunds will be returned to the original payment source where possible.

3. Featured Listings & Promotional Services

Payments for the following services are strictly non-refundable once the service has started, been scheduled, or delivered:

• Featured Listings
• Homepage Promotions
• Boosted Advertisements
• Premium Visibility Packages
• Banner Advertising
• Marketing Campaign Services

Since these services provide immediate exposure and advertising value, refunds cannot be granted once activation begins.

4. Cancellation Policy

Users may cancel a listing at any time through their dashboard or by contacting support.

However, cancellation of an active listing does not automatically qualify for a refund.

5. Failed or Pending Payments

If a payment:

• Fails
• Remains pending
• Cannot be verified
• Is not reflected in our bank account

The associated service, order, or listing will remain inactive until successful payment confirmation is received.

6. Refund Processing Time

Approved refunds generally take between 7–14 business days to process.

Processing time may vary depending on:

• Bank processing times
• Verification requirements
• Payment source used
• Administrative review

7. Abuse & Fraud Prevention

VIP Cars Hub reserves the right to reject or refuse refund requests where there is reasonable suspicion of:

• Fraudulent activity
• False claims
• Payment disputes made in bad faith
• Policy abuse
• Misuse of platform services

We actively monitor suspicious transactions to protect both our platform and legitimate users.

8. Important Payment Notice

Please note that VIP Cars Hub does not currently use:

• Automated payment gateways
• Online payment links
• Phone calls requesting payment
• Unsolicited payment collection messages

All payments are handled manually via Direct Bank Transfer (EFT) only.

For payment confirmation, account verification, or important information before making any payment, please contact us directly via WhatsApp.

9. Policy Updates

VIP Cars Hub reserves the right to modify, update, or replace this Refund Policy at any time without prior notice.

Changes become effective immediately once published on our website.

Contact Us

For refund-related questions or requests, contact our support team:

Email: vipcarshub@gmail.com

WhatsApp: +27 79 949 9688